COVID-19 Updates

COVID-19 Update

SFCU plans to re-open the lobby on Thursday, May 21st  from 9:00am to 1:00pm Monday through Friday and 9:00am to noon on Saturday or by appointment. To provide service to you and comply with guidelines established by the Commonwealth of Massachusetts we have placed restrictions to promote community health, safety and welfare.

Lobby tellers will be available for all normal member business. However, social distancing will be observed, thus limiting the number of teller windows open. Lobby teller traffic will be organized to create social distancing, which will limit the number of members allowed to utilize the lobby at any given time.

Money Management Officers, Loan Officers and Accounting Representatives and all other SFCU employees will be available on a walk-in basis. If all Money Management Officers, Loan Officers and Accounting Representatives are busy, members will be asked to wait in a staging area for the next available employee. We take these steps to support social distancing in our lobby and waiting areas as part of our commitment to provide you safe, caring, and exceptional service.

Here is what else you can expect:

  • Once we open the lobby, only a limited number of members will be allowed inside at one time. Please be courteous to those waiting by processing your transaction and immediately leaving the building.
  • We installed plexiglass shields at the front desk, teller windows and at employees’ desks.
  • We installed appropriate social distancing floor markers to ensure everyone remains 6′ apart.
  • We require all SFCU employees to wear face masks.
  • We ask members to wear a mask when entering the lobby.
  • For security, we may require members to briefly lower their masks to verify their identity.
  • We clean and disinfect our building daily, above and beyond normal cleaning procedures.

We encourage you to utilize drive-thru services for teller transactions to reduce lobby teller traffic. The drive-thru will remain open 8:00am to 4:00pm Monday through Wednesday, 8:00am to 6:00pm Thursday and Friday and 8:00am to noon on Saturday.

We also offer an array of services to making banking easier and contact-free for members who prefer to transact business while avoiding public contact. We updated our website’s user experience and added some exciting features accessible for all your devices.  From mobile banking, to online bill pay and mobile deposit capture, we offer solutions for all your banking needs.

Thank you for your cooperation and patience as we begin the process of reopening our lobby. It is our privilege to serve you.

We will continue to post updated information to our website and Facebook page should any changes occur. As always, please feel free to contact us with any questions and/or concerns you might have at 508-678-2851 or info@somersetfcu.com.

SFCU is focused on you!

 

 

March 23, 2020

SFCU is closely monitoring the latest reports from the Centers for Disease Control (CDC) and have taken several precautionary measures for the health and safety of our members, colleagues and the communities we live in.

For many weeks now, SFCU has taken preventative measures to limit our exposure to COVID-19. Our building is professionally cleaned at the end of each workday; in addition to being professionally sanitized each week. Hand Sanitizers are available throughout the building and we provide our employees access to additional sanitizing products. We have asked all employees to stay home when sick and we also encourage our members to do the same.

Somerset Federal Credit Union is an essential business and will remain open to serve you.

Our drive-thru will remain open normal business hours. Please remember that we offer many convenient options to access your accounts and help you manage your finances remotely.

eSolutions
SFCU provides Online Banking account access or our Mobile Banking App on your Apple or Android device. Check balances, transfer funds, pay bills, deposit checks with your mobile app and more.

Debit Cards
Avoid cash by using your debit card at the point of sale.

ATMs
ATMs are an easy and convenient way to access funds. Our ATMs are available 24 hours a day, 7 days a week. Click here to find a surcharge-free ATM near you.

TELLERphone
TELLERphone provides a free 24-hour automated telephone system that allows you do your banking from any phone. TELLERphone is available 24 hours a day, 7 days a week by calling 1-800-495-2081. With TELLERphone, you can check your balances, transfer funds between accounts, make loan payments, review deposits/withdrawals and more!

Live Chat
We offer chat messaging on our website during our normal business hours. Just click the “Chat Now” button in the lower right corner of our website to get started.

Online Loan Applications
SFCU members can apply for a full array of consumer and mortgage loans online.

These services allow you to perform most of your daily banking needs from your home or office, via computer or mobile device. However, should you need in-person assistance, please call 508-678-2851 and one of our staff members will assist you. This includes help with loan applications and closings. You can also use our website to apply online for loans and mortgages or access your account information.

In addition, our Night Depository, located at the rear of the building (inside the vestibule), is available to you 24/7! The Night Depository is a convenient and safe way to:

  • Make Loan Payments
  • Make Deposits
  • Drop Off Paperwork

For the convenience of our members, until further notice, we will be checking the depository hourly (during normal business hours) to make sure transactions are processed in a timely manner.

SFCU is here for you!

We understand that many will need a helping hand during this crisis, and we would like to do our part. Effective immediately, until further notice:

  • Members who have consumer loans here at SFCU and would like to take advantage of our Skip-a-Payment Program, we will waive the $25.00 processing fee. Click here to learn more about Skip-a-Payment.
  • We are offering a low rate personal loan, which is a great way to access quick cash for anything you might need. To learn more, call a Loan Officer at 508-678-2851, option #2.
  • In the event that you use your ATM card and are charged a surcharge, please call us at 508-678-2851, option #3 and ask for a refund.

Lastly, please be aware of fraudulent activity. Many scammers take advantages of situations like this. Please refer to the Federal Trade Commission’s website for a list of tips and COVID-19 scam information.

We will continue to post updated information to our website and Facebook page should any changes occur. As always, please feel free to contact us with any questions and/or concerns you might have at 508-678-2851 or via our contact form.

Stay healthy and be well!

Community Shred-It Day Scheduled for October
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