COVID-19 Updates

COVID-19 Update

WELCOME BACK!

Our lobby is now open during normal business hours:  9:00am – 4:00pm Monday through Wednesday, 9:00am – 6:00pm Thursday and Friday and 9:00am – noon on Saturday.  To provide service to you and comply with guidelines established by the Commonwealth of Massachusetts we have placed restrictions to promote community health, safety and welfare.

Social distancing will be observed, thus limiting the number of teller windows open. Lobby teller traffic will be organized to create social distancing, which will limit the number of members allowed to utilize the lobby at any given time.

If all Money Management Officers, Loan Officers and Accounting Representatives are busy, members will be asked to wait in a staging area for the next available employee. We take these steps to support social distancing in our lobby and waiting areas as part of our commitment to provide you safe, caring, and exceptional service.

Here is what else you can expect:

  • Once we open the lobby, only a limited number of members will be allowed inside at one time. Please be courteous to those waiting by processing your transaction and immediately leaving the building.
  • We installed plexiglass shields at the front desk, teller windows and at employees’ desks.
  • We installed appropriate social distancing floor markers to ensure everyone remains 6′ apart.
  • We require all SFCU employees to wear face masks.
  • We ask members to wear a mask when entering the lobby.
  • For security, we may require members to briefly lower their masks to verify their identity.
  • We clean and disinfect our building daily, above and beyond normal cleaning procedures.

We encourage you to utilize drive-thru services for teller transactions to reduce lobby teller traffic. The drive-thru is open 8:00am to 4:00pm Monday through Wednesday, 8:00am to 6:00pm Thursday and Friday and 8:00am to noon on Saturday.

We also offer an array of services to making banking easier and contact-free for members who prefer to transact business while avoiding public contact. We updated our website’s user experience and added some exciting features accessible for all your devices.  From mobile banking, to online bill pay and mobile deposit capture, we offer solutions for all your banking needs.

Thank you for your cooperation and patience as we begin the process of reopening our lobby. It is our privilege to serve you.

We will continue to post updated information to our website and Facebook page should any changes occur. As always, please feel free to contact us with any questions and/or concerns you might have at 508-678-2851 or info@somersetfcu.com.

SFCU is focused on you!

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