On the weekend of September 30th through October 2nd, a Core System Conversion at our Somerset location was completed, which only affected our original SFCU members. Our Swansea branch and the former St. Dominic’s Federal Credit Union members were not affected by this conversion.
Download the attached Member Resource Guide
Our core system is the key piece of software where we house all your loan and deposit accounts and where we transact all your business with SFCU. This system upgrade is an important technological advancement for the Credit Union and for you as it provides improved security, enhanced services, and greater banking convenience. Upgrading to a newer technology provides us with a stronger, more reliable, and more efficient system today as well as the ability to improve into the future with more capable applications, better information security and allow our membership to utilize the tools they need to achieve their own financial goals.
While most of the changes will happen behind the scenes, there will be some brief disruptions. We hope to work quickly and efficiently so this conversion is as seamless as possible for you. We would also like to apologize in advance for any inconveniences this may cause and thank you for your patience.
You will be receiving key information about our core conversion, including what accounts and services will be affected by email, social media, and this page of our website.
This conversion will be the first part of a two-part process. The second part of the conversion will be the migration of the former St. Dominic’s Federal Credit Union members and our Swansea branch core system, at a date to be determined in early 2024.
If you have any questions, please don’t hesitate to contact us at 508-678-2851.
Core System Conversion FAQs:
Why is SCU making this change?
This system upgrade is an important technological advancement for the Credit Union and for you as it provides improved security, enhanced services, and greater banking convenience. Upgrading to a newer technology provides us with a stronger, more reliable, and more efficient system today as well as the ability to improve into the future with more capable applications, better information security and a highly redundant disaster response capability.
When will the credit union be closed?
The Somerset location will be closed on Saturday, September 30th and Monday, October 2nd for the conversion, returning to normal business hours on Tuesday, October 3rd.
When will the changes take place?
We will onboard the new system effective Tuesday, October 3rd. Again, because of the complex nature of the transition, our Somerset location will be closed on Saturday, September 30th and Monday, October 2nd.
Will I be able to access my money and/or accounts during the September 30th and October 2nd closure?
Yes, you can access your funds at any ATM or by using your debit card for purchases.
How will ATMs be affected?
Our Somerset location ATMs will be available for cash withdrawals only, starting on Friday, September 29th at 3:00p.m. until Tuesday, October 3rd. Members who would like to make a deposit, during this time, can do so by using the night drop, located near the employee entrance at the back of the building. Deposits left in the night drop will be credited on Monday, October 2nd.
Are my accounts Safe & Secure? How safe is this transition?
Yes, your accounts and personal information are secure. The safety and security of your accounts and your personal information is always a priority for SFCU. The new system uses the latest advances in data security. In addition, your funds are insured by the National Credit Union Administration per share holder, for each account type up to $250,000.
Will my personal information be safe and secure?
Yes, we will continue to maintain the industry best practices and keep member security top of mind throughout the conversion. Member privacy and security are our priority during the transition, and the new system will provide even more safeguards to protect sensitive information.
Will account numbers change?
Your account number will stay the same to make payments with all outside merchants. However, you will have a NEW member number that will be used to tie together all your accounts at the Credit Union. Please visit the Credit Union at your convenience to obtain your NEW member number. At this time, we can explain this information in detail and answer any questions you may have.
Will Passbook Savings accounts be affected?
Yes. SFCU will be discontinuing Passbook Savings Accounts during the conversion. Members who have Passbook Savings Accounts will be automatically transferred to Statement Savings Accounts.
WIll my Christmas Club be affected?
Yes. Your Christmas Club transfer that normally takes place on October 1st will now take place on October 3rd; after that transfers will be processed as normal.
Will my Kasana account be affected?
Yes. You should have received an email regarding your Kasasa account. Effective September 29th the dates associated with our Monthly Qualification Cycles will be as follows:
Month Qualification Begin Qualification End
September 08/31/2023 09/28/2023
October 09/29/2023 10/31/2023
November 11/01/2023 11/30/2023
December 12/01/2023 12/31/2023
These dates correspond to our “Monthly Qualification Cycle” definition which is “the period beginning on the first day of the statement cycle and ending on the last day of the statement cycle.”
In addition, please make note that for the month of September members will qualify for rewards naturally; however, rewards will not sweep into the Savers the following business day (October 2nd) as they normally would. Instead, they will remain in the account at which they qualified.
Other than changing the dates associated with our Monthly Qualification Cycle and the temporary pause of September’s rewards sweep, all other criteria set forth in your Truth in Savings disclosure agreement for these accounts continue to apply.
Will Direct Deposit/ACH/Payroll Deductions be affected?
No, these transactions will be processed without interruption. It is not necessary to contact your employer or others who deposit or withdraw funds from your accounts.
Will I need to order new checks?
No, all check information will remain the same.
Will I need to be issued a new debit card and PIN?
No, all debit cards and their PINs will remain the same. Cards may be used throughout the transition without interruption. Do keep in mind, following close of business on Friday, September 29th, debit cards will move to offline processing until Tuesday, October 3rd. During this time, new transactions will be delayed in posting to your account. Large purchases should be avoided as much as possible while in offline processing to avoid overdrafts.
Will Online Banking User IDs and passwords change?
Your current Online Banking username will convert over to the new system; however, passwords will not. Once Online Banking becomes available post-conversion, on Tuesday, October 3rd, upon your first log in, you should use your existing username and then the last 4 digits of the primary member’s Social Security number as the password. The system will then prompt the user to reset the password and you will be able to resume business as usual.
If you have already signed into your Mobile Banking App and created a new password, you would then use your existing username and the new password established in the Mobile Banking App.
Will accoung history within Online Banking be transferred to the new system?
Previous account history within Online Banking will not convert over to the new system. You might want to print your recent account history and keep track of any transactions you perform during the conversion weekend as potential reference you might need later.
Will old eStatements be transferred to the new system?
A paper statement will be issued to all members during the first month (September 30th statement), even those enrolled in eStatements. Following this, statement distribution will return to normal with you receiving either the eStatements or paper statements for which you are enrolled. In addition, post conversion you will be able to access all previous statements, as you normally would, if enrolled in e-statements. Should you need access to a previous statement prior to it becoming available, please contact us and we would be more than happy to provide you with the statement(s) you need.
Will Bill Pay be affected by the conversion?
Active Bill Payees and recurring payments will re-route to the new Bill Pay platform. Although you will not have access to Bill Pay starting on Thursday, September 28th at 6:00 p.m. through Tuesday, October 3rd at 8:00 a.m. payments currently set in Bill Pay will process as they should. Please make note that during this time the creation of new Bill Pay transactions will be unavailable so it is advised to visit the biller’s direct site, if available, for new payments.
Will Mobile Banking be affected by the conversion?
The Mobile App will be unavailable on Thursday, September 28th at 1am through Monday, October 2nd. Your current Mobile Banking log in user ID will convert over to the new system; however, passwords will not. Once Mobile Banking becomes available post-conversion, on Tuesday, October 3rd, upon your first log in, you should use your existing user ID and then the last 4 digits of the primary member’s Social Security number as the password. The system will then prompt the user to reset the password and you will be able to resume business as usual.
If you have already signed into your Online Banking and created a new password, you would then use your existing user ID and the new password established in Online Banking.
Will Zelle® be affected?
Members will not be able to send or receive money using Zelle® starting on Thursday, September 28th at 6:00 p.m. through Tuesday, October 3rd at 8:00 a.m.
Will TELERphone be affected by the conversion?
Our TELLERphone number, 800-495-2081, will remain the same. Your current TELLERphone account number and password will not convert over to the new system. Once TELLERphone becomes available post-conversion, you will need your NEW member number and the last four digits of the primary account holder’s SSN to enroll.
What should be expected prior to the conversion?
Converting to a new core technology will enable SFCU to operate more efficiently as well as provide new functionality and benefits but expect some service interruptions. Online banking, mobile banking, and teller services will be unavailable from 6:00 p.m. Friday, September 29th until 8 a.m. Tuesday, October 3rd. Debit cards will function as normal at ATMs and merchants. It is recommended you withdraw cash on or before Friday, September 29th or have access to alternate forms of payment such as major credit cards, cash and checks during the days impacted by the conversion. Additionally, the branch will be closed Saturday, September 30th and Monday, October 2nd.
How can we best prepare for this conversion?
Please visit this conversion web page often before, during and after the conversion to get the latest updates. If you are enrolled in e-statements, be sure to download and archive your previous statements for records. You might also print your recent account history and keep track of any transactions you perform during the conversion weekend as potential reference you might need later. In addition, please note that you are welcome to come to the Credit Union at any time, during our normal business, hours to obtain your NEW member number.
Where can we receive the latest information on the conversion?
We encourage you to visit our conversion web page at https://www.somersetfcu.com/home-core-conversion/ often as this is where we will post any and all updates before, during and after the conversion process.
