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FAQs

eStatement FAQs

  1. eStatements are an electronic version of your monthly SFCU statement. eStatements offer you a convenient way to view, print and download your account statements right from your computer.

  2. eStatements are:

    • Available online since June 2017. You may also save them electronically for your permanent records.
    • Available for you to review the same day the Credit Union creates them.
    • Helpful in reducing your risk of mail fraud and identity theft.
    • Safe and secure.
    • FREE!
  3. SFCU will not send paper statements once you enroll in eStatements.

  4. You need Adobe Acrobat Reader version 6.0 or higher to view your eStatements.

  5. Please call us at 508-678-2851, Option #3.

  6. Log into SFCU online banking and select PROFILE in the upper right hand corner to update your email address.

  7. We began offering a new version of eStatements in June of 2017.  These will be available online for 7 years. If you need statement copies prior to June of 2017, please call us at 508-678-2851 and select option 3.

  8. You may contact a Credit Union representative who can enroll you. You can also enroll by following these easy steps: Sign into Online Banking, Select Profile located at the top right-hand corner of the page, Select the Edit icon for Electronic Statements, Select the accounts you wish to enroll for estatements, Click on Terms & Conditions, Click on Save. 

  9. You will receive an email notification from SFCU whenever a new eStatement is available for you to view.  The sender's email address is INFO at SomersetFCU dot com.

  10. Once you receive the email notification, simply visit the SFCU web site at www.somersetfcu.com and log into Online Banking.  From the home page select the account your want to view.  When the account page opens select "Documents" then select the statement or notice you want to view. 

  11. You may receive eStatements for Checking accounts, Statement Savings accounts, Loan Billing notices and other Loan notices such as maturity notices and past due notices .